Information about the coronavirus – Measures taken by ZFV

The coronavirus and its effects are shaping current events. At ZFV, the health and safety of our employees, guests and customers is the top priority. Measures comply with the guidelines of the authorities and have been implemented throughout the company.

Due to the coronavirus, we have formed an internal ZFV core team that will meet every day until further notice. We are monitoring the situation on the basis of the assessments of the authorities very closely. We are receiving further specialist information from hotel and catering trade associations.

The ZFV guidelines in the event of a pandemic, federal government regulations and current FOPH recommendations serve as the basis for the current inspection and planning of measures at corporate level. The primary objective is to protect the health of employees and guests, keep the risk of contagion as low as possible and thus contain the spread of the coronavirus as successfully as possible.

In general, and irrespective of the coronavirus, the highest level of hygiene standards apply in the hotel and catering industry as well as the bakery and confectionery industry, which all ZFV restaurants observe.

Further information on rules governing behaviour and hygiene as well as the current situation can be found on the website of the Federal Office of Public Health (FOPH): www.foph-coronavirus.ch

  • All companies of the ZFV Group have a company-specific protection concept that they implement. The «Protective Concept for the Catering Industry», the «Protective Concept of the Hotel Industry», as well as the location-specific measures of the client, serve as the basis. Other cantonal regulations will also be implemented.

    Group-wide measures that apply to all companies:

    • The hygiene rules of the Federal Office of Public Health (FOPH) apply. In particular, all persons in the company will regularly clean and disinfect their hands.
    • A hand disinfectant will be available to guests at the entrance (with the exception of schools).
    • It is mandatory to wear a mask in the outdoor areas of facilities and companies as well as in all areas indoors. Masks may be removed when seated at table.
    • In addition, it is mandatory for all ZFV employees to wear masks throughout the establishment.
    • All tables will be separated by a distance of 1.5 metres; groups of guests may not mix. Contact details will be recorded where prescribed by the canton.
    • Food and drink may only be consumed when seated, regardless of whether indoors or outdoors. The maximum number of people per table is limited to four. 
    • The curfew from 23.00 to 06.00 o'clock in the morning is observed.
    • The employees will be informed regularly of the guidelines and measures.
    • The company will take all necessary measures to protect especially endangered persons.
    • Groups of guests of up to 1'000 persons are allowed. A distance of 1.5 m between different groups must be ensured.
    • In case of symptoms of illness, employees will be sent home and instructed to comply with isolation in accordance with the FOPH.
  • Even during the special circumstances caused by the Coronavirus pandemic, various kinds of events with a maximum of 50 people still form an important part of social and family life. ZFV is using a multistage protection concept, in accordance with guests’ need for safety, so that events can still take place. This is based on statutory regulations, measures by the Federal Office of Public Health (FOPH) and the current «Protective Concept for the Catering Industry under COVID-19».The ZFV catering team also checks specific cantonal regulations with customers in advance of an event.

    The customer decides in advance about the scope of protective measures and the type of catering.

    Protective measures for events with max. 50 people:
     

    Catering type/
    Event type

    Self-service buffet

    Served buffet

    Table service

    Table self-service*

    Type I: Everyone maintains a distance of 1.5 m at the table. Masks are worn when sitting down at and leaving the table.

    Protection from masks at the buffet and social distancing at the table.

    Protection from masks at the buffet and social distancing at the table.

    Social distancing at the table, servers wear masks

    Individual portions/lunch bags possible at the table («tavolata» shared tables not possible).

    Type II: Small groups (max. 4 persons) sit at the table without distancing, masks are worn when sitting down at and leaving the table.

    Protection from masks at the buffet and social distancing between tables of small groups.

    Protection from masks at the buffet and social distancing between tables of small groups.

    Social distancing between tables of small groups, servers wear masks.

    Food can be protected with packaging if required.

    *e.g. tavolata shared table, canapés, basket of pastries for small groups on the table.

    The following applies to all types of events in hotels and restaurants:

    • It is mandatory to wear a mask in the outdoor areas of facilities and companies as well as in all areas indoors. Anyone who is not sitting in their seat must wear a mask.
    •  
    • The organiser must have all the guests’ contact details in full. The fixed seating plan is documented in writing.
    • No mixing between members of different groups is ensured.
    • ZFV employees wear masks to protect themselves and guests.
    • Hand disinfectant is available to guests at the entrance and before buffets.
    • Reference is made to the hygiene rules on FOPH posters.
    • People with symptoms that might indicate a Covid-19 infection must not take part.
    • Cancellations of events are currently possible in ZFV restaurants up to 48 hours in advance. In Sorell Hotels up to 5 days before the event.
  • CLEAN &S AFE

    ST0065299.png

    GastroSuisse has developed a Covid19 protection concept for the gastronomy sector in order to make a visit to the restaurant comfortable for guests. With the label "Clean & Safe" we confirm that we comply with the protection concept and that we are committed to your health.

    You can find more about the protection concepts of Sorell Hotels here.