Progress Report of Jean Pierre Osterwalder

In which area did you do your internship at ZFV?
I completed my internship at the front of house.

Why did you choose to do an internship at ZFV?
I chose Sorell Horel Seidenhof because of its ideal location and the positive feedback that I had from my teachers and predessors. The hotel was always highly praised.

What expectations did you have at the start of your internship?
That I would quickly be able to work independantly at the reception. I wanted to learn all about the processes that are used in front office and of course to be able to use my knowledge of foreign languages appropriately.

What surprised you in a positive way?
The fact that my work is so diverse. Everyday there are new situation to deal with. As I had hoped, we work very independently at the reception and therefore have a great responsibility.

What were your duties during your internship?
I had to deal with the entire early and late shift according to the given check list , use the telephone central, accomplish various administrative tasks and fullfill the wishes of our guests.

What were the greatest challenges during your internship?
When the hotel was overbooked, we had to have one of our guests relocated to another hotel. It was a difficult situation for me as the guest was furious. Finally I was able to master the challenge.

What strengths have you developed within the framework of your internship?
I could practice and improve the ways of dealing with guests as well as with my working colleagues. I could also improve my knowledge of foreign languages.

What was your biggest moment of success as a trainee at ZFV?
My greatest moment of success was the first time that I was able to master the entire early and late shift completely on my own without any special incident or mistake.

Who would you recommend an internship at ZFV to?
I would recommend it to all my Minerva school friends who still have their traineeship ahead of them.

Jean Pierre Osterwalder

Training: Hotel-Managementschool hotelleriesuisse at Minerva
Place of Internship: Sorell Hotel Seidenhof