General Terms and Conditions

1. Scope and Definitions
These general terms and conditions specify the nature of the legal relationship between the guest/client/organizer, hereinafter referred to as Principal, and the companies of the ZFV Group. In addition to these general terms and conditions, further conditions and booking condition can be applied. If any deviation should occur between the order and these general terms and conditions, the affected regulations stipulated in the order confirmation take precedence. The house rules of separate venues are an integrated component of the existing general terms and conditions.

2. Services
The ZFV Group is bound to fulfill the scope of service stipulated by the client in the confirmation of order. In case of short notice changes in the offer (e.g. missing products, huge price discrepancy) the ZFV Group reserves the right to make minimal alterations to its services in consultation with the client, and is committed to an equivalent completion of order.

3. Agreement
The confirmation or order must have a legally valid signature of the client and the original copy must be returned to the contractor. Upon receipt of the signed order confirmation, the order is deemed to be granted. If the reservation is undertaken by a third party, the latter will irrespectively act as an order partner with effective authorization by the client and is liable for all obligations and claims arising from the order, as well as acting as joint debtor.

4. Advertising
Newspaper advertisements and other commercial publicity with reference to events housed within ZFV companies, require prior consent from the ZFV- Group.

5. Changes in the number of participants
Alterations in the number of participants of more than 20 % must be notified in writing at least 7 days before the date of the event. The definite number of participants must be notified at least 2 working days before the event. This number of participants serves as a basis for the charging. The full amount will be charged for participants failing to show.

6. Cancellation of Events and Reservations
In the case of a cancellation of a definite booking, the confirmed services will be charged as follows:

– Up to 30 days before event no charges
– 30-14 days before event 50 % of the offered services
– 13-2 days before event 80 % of the offered services
– The day prior to event 100 % of the offered services

Room reservations can be cancelled free of charge providing they are made in writing by 16:00 of arrival day. After the cancellation period has expired, the total amount of the first night will be charged 100 %. For bookings made via a tour operator, the cancellation notice of the specific tour operator applies.

7. Liability of the contracting party
The contractor is liable for any damage (personal and/or property), also in the case of non-direct fault (e.g. theft, accident). This also applies to damages caused by a third party. The ZFV Group is not liable for accidents to event participants, so long as these were not induced by a ZFV Group employee. The ZFV Group excludes all liabilities for third party services.

8. Prices and payment terms
The prices confirmed in writing are applicable. These are in Swiss Francs and the legal value-added tax is inclusive. An exception is the Kleiner Bakery, whose prices exclude VAT. Invoices are payable within 20 days of the invoice date. Personal checks are not accepted. Contactors with a foreign domicile are requested to pay 100% of the amount of the order confirmation 7 working days before the event. As long as written arrangements for advance payments are not undertaken by the due date, the ZFV Group reserves the rights to withdraw from the contract and to charge the contractor for all expenditures that occur up to that date. In case the contractor is not the event organizer, the former is considered jointly liable to carry entire invoice costs with the event organizer.

The ZFV Group reserves the rights to give information for the purpose of credit assessment to a third party, as well as in the case of outstanding debts of transferring information to a third party, whereby all processing fees will be added to the amount owed.

9. Withdrawal of the ZFV Group
Except in cases of force majeure, unforeseen constructional works, by order of the government or in the case of non-compliance with the contractually agreed dates of pre-payment, the ZFV Group reserves the right to withdraw from the contract free of charge. If there are reasonable grounds for believing that the event could endanger the smooth running, the security or the reputation of the company, the ZFV Group may withdraw from the contract without compensation.

10. Applicable Law and Court of Jurisdiction
These general terms and conditions are subject to Swiss law. The court of jurisdiction is solely in Zürich.

11. Special GTCs
The following offers have their own GTC.
Voucher Order
Semester Flatrates